- 本职位信息由留学生海归求职服务机构
- 【海职国际CareerGlobal】
- 旗下留学生海归找工作平台
- 海归求职网CareerGlobal
- 整理发布，本平台提供海归招聘及海归就业资讯。
Corporate Bank – Client Service Manager – Assistant Vice President
Shanghai Two IFC R0173926
What we will offer you
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.
You can expect:
Supplemental Savings Plan on top of mandatory social security
20 days of annual paid leave, plus public holiday & Flexible Working Arrangement
A range of competitive benefits to suit your needs
On-line family doctor consultation for both employee & family members
Employee Assistance Program for both employee & family members
Your key responsibilities
Handle daily client inquiries related to transactions, e-banking trouble shooting and FCY supporting documents etc
Coordinate with back office team for transaction investigation, urgent payments and incoming collections
Prepare and send notifications to clients as well as calls, escalate to RM / Sales where appropriate; work with the team leader to ensure the required documents are collected in time
Provide comprehensive customer / user trainings and proactively solve problems
Maintain close contact with tiered customers to ensure DB’s service is up to standard. Assist in the timely consolidation of management information to enable the continuous review of service standards, proactively monitor and take appropriate actions to ensure that expected utilization and penetration levels are met
Conduct service reviews for corporate clients based on deep understanding of client’s business and their needs. Conduct service quality tracking and provide scorecards to the client. Identify opportunities for service improvement and product cross-sell
Your skills and experience
University graduate with 5 – 8 years relevant banking experience with proven track record
Strong interpersonal and effective communication skills, a team player with positive attitude and work ethic
Quick learner with strong analytical & problem-solving skills
Familiar with regulatory developments and legal environment
Knowledge of operating systems and processes, front end customer systems as well as cash management business with respect to products and services
Strong written & spoken English and proficient in MS Office applications
How we’ll support you
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
Training and development to help you excel in your career
- 本职位信息由专业留学生海归求职服务机构
- 海职国际CareerGlobal
- 旗下留学生海归找工作平台
- 海归求职网CareerGlobal
- 整理发布，本平台提供留学生求职，留学生招聘和留学生回国找工作最新资讯。